We strive to deliver your orders promptly and safely.
1. Shipping Timeline
We understand the importance of timely delivery and strive to process and ship your orders as quickly as possible.
- Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Delivery Times:
- Delivery timelines may vary depending on your location.
- Estimated delivery times will be provided during checkout and in your order confirmation email.
- Delays: While we aim for prompt delivery, unforeseen circumstances such as weather conditions, public holidays, or courier delays may impact the delivery timeline.
2. Shipping Fees
We strive to provide clear and transparent pricing for all shipping costs.
- Charges: Shipping fees are calculated during checkout based on factors such as order weight, dimensions, and your delivery location.
- Free Shipping:
- We occasionally offer free shipping promotions for specific products or order values.
- Check our website or promotional emails for details on current offers.
- Taxes and Duties: For international orders, customers may be responsible for any applicable import taxes or duties, which will vary by country.
3. Tracking Your Order
We provide tracking information to keep you updated on the status of your delivery.
- Once your order has been shipped, you will receive an email containing your tracking number and instructions on how to track your package.
- Tracking links can be accessed directly via the email or through the courier’s website for real-time updates on your shipment’s progress.
4. Delivery Issues
We are here to assist you if you encounter any problems with your delivery.
- Missed Deliveries: If delivery is unsuccessful, the courier may leave a notification with instructions for rescheduling or collection.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately, and we will work with the courier to resolve the issue.
- Address Changes: Ensure your shipping address is accurate at the time of placing your order. For any changes, please notify us as soon as possible before the order is shipped.
5. International Shipping
For orders outside of Malaysia, the following may apply:
- Delivery Times: International shipping may take longer due to customs processing and longer transit times.
- Customs Fees: Import taxes, duties, or customs fees are the responsibility of the customer and vary by destination country.
6. Returns and Refunds
If you are not satisfied with your order or encounter any issues, please refer to our Return and Refund Policy for detailed instructions on how to initiate a return or request a refund.
7. Contact Us for Assistance
If you have any questions or require assistance with your order, shipping, or tracking, feel free to reach out to us:
- Email: auricinternationalsb@gmail.com
Thank you for choosing Auric International Sdn. Bhd. for your shopping needs. We are committed to ensuring a seamless and satisfying delivery experience for all our customers.