We aim to ensure your complete satisfaction with our products.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Return Window: Items must be returned within 14 days of receipt.
- Original Condition: Products must be unused, undamaged, and in their original packaging. All accessories, tags, and manuals must also be included.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Damaged Items: Products that have been damaged due to misuse, improper handling, or negligence.
- Personalized or Custom Items: Items that have been customized or made to order.
- Perishable Goods: Products that have a limited shelf life, such as food or flowers.
- Hygiene-Sensitive Items: Items such as undergarments, swimwear, or personal care products that have been opened or used.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approval: If the return is approved, refunds will be processed within 7 business days of receiving the returned item.
- Refund Method: The refund will be issued to the original payment method. Depending on your payment provider, it may take additional time for the funds to appear in your account.
- Partial Refunds: In cases where items are not returned in their original condition or are missing parts, a partial refund may be issued at our discretion.
4. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Email us at auricinternationalsb@gmail.com with your order details, including your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will provide you with return instructions and a return authorization number, if applicable.
- Shipping the Item: Pack the item securely in its original packaging and include the proof of purchase. Ship it to the address provided in our return instructions.
- Track Your Return: We recommend using a trackable shipping method to ensure your return reaches us safely.
5. Additional Information
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Exchanges: If you would like to exchange an item for a different size or color, please indicate this in your return request. Availability of replacement items is subject to stock.
- Damaged or Defective Items: If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or a full refund.
6. Contact Us
For any questions or concerns about your return, feel free to reach out to us:
- Email: auricinternationalsb@gmail.com
We appreciate your understanding and cooperation as we work to provide you with the best possible shopping experience.