At Auric International Sdn. Bhd., we value your privacy. This policy explains how we collect, use, and protect your personal information:
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
- Contact Information: Includes your name, email address, phone number, and mailing address.
- Transaction Details: Information about your purchases, order history, and payment details.
- User Preferences: Information you provide to customize your experience, such as product preferences and feedback.
- Communications: Records of inquiries, complaints, or any correspondence with our customer support team.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process your orders, facilitate payments, and arrange delivery or collection.
- Customer Support: To respond to your inquiries, provide technical support, and handle any complaints.
- Personalization: To tailor your experience based on your preferences, including product recommendations and special offers.
- Marketing and Promotions: With your consent, to send you promotional emails, updates about new products, or exclusive discounts.
- Business Operations: To analyze data for internal business purposes, such as improving our products, services, and user experience.
3. Data Sharing and Disclosure
We value your trust and handle your personal information with care.
- Third-Party Service Providers: We may share your information with trusted partners who assist us in providing services, such as payment processors, delivery partners, and IT service providers. These partners are contractually obligated to protect your data.
- Legal Obligations: We may disclose your information when required to comply with legal obligations, such as responding to court orders or regulatory requests.
- Consent-Based Sharing: We will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
4. Data Protection and Security
We implement robust security measures to protect your personal information, including:
- Secure Storage: All data is stored securely using encryption and access controls to prevent unauthorized access.
- Data Minimization: We only collect and retain information that is necessary for the purposes outlined in this policy.
- Employee Training: Our staff is trained to handle personal data responsibly and in compliance with data protection laws.
5. Your Rights
As a valued customer, you have the following rights regarding your personal information:
- Access and Correction: You can request access to your personal data and ask us to correct inaccuracies.
- Data Portability: You may request a copy of your personal data in a commonly used format.
- Withdraw Consent: If you have given consent for marketing or other purposes, you can withdraw it at any time.
- Deletion: You can request that we delete your personal data, subject to legal and operational requirements.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic, remember user preferences, and provide personalized content. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
- Email: auricinternationalsb@gmail.com
Thank you for trusting Auric International Sdn. Bhd. with your personal information.